Support

Last updated 2 November 2026 · Version 1.0

Something not working, or a question about your account? Reach a person here. This page is the support contact for the Unlimit SioS app, operated by Unlimit Group A/S.

Contact us

• Telephone +45 25 61 66 55 — Monday to Friday, 09:00–16:00 (Danish time).
• Stuck in a shop, or a door that will not open? Call the same number at any hour. Door problems are answered around the clock.

We answer calls during opening hours. Anything left outside them is picked up on the next working day, normally within one working day.

Common problems

The door will not open

Check that Bluetooth and location are both switched on for the app, and that you are standing at the door — the app confirms you are at the shop before it opens anything. If the shop is outside its opening hours the door stays shut. Still nothing? Call us on +45 25 61 66 55.

MitID will not complete at sign-up

Signing up needs MitID. If it stops part-way, close the app completely, reopen it and start again. If your name is protected in the national register, MitID will not release it to us and we cannot create the account automatically — call us and we will sort it out.

My receipt is missing

Receipts appear in the app shortly after you pay at the terminal. If one is missing, check that you were signed in when you paid. A paper receipt from the terminal always covers the same purchase, and we can look it up for you from the shop, the date and the amount.

I want to delete my account

You can do it yourself in the app: More → Profile → Delete Account. What is deleted and what we have to keep is set out on the delete your account page.

A question about my personal data

See your data rights for access, correction, export and erasure, and how to ask for them.